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Returns Policy

Got a question about our returns policy? Find the ins and outs detailed here. If you still have questions give our helpful team a ring.

We hope you're happy with your our purchase, if you decide it isn't right for you, you can return or exchange unwanted items within 10 days of purchase. Please note that all refunds will be made back to the original tender type. For in-store purchases where mixed payment methods have been used, we will need to process the refund in order of Gift Cards, then Credit/Debit Card and cash will be the last amount to be refunded.

Please note, items must:

  • Be unused and in their original condition (including all packaging and tags intact)
  • Have proof of purchase such as receipt or order confirmation. Without proof of purchase, we are unable to provide a refund or exchange
  • The item must be returned within 10 days

Customers must return the product(s) for which they are seeking a refund at their own cost. The customer must comply with the directions of Dry Fruit House staff in order to facilitate a refund or exchange.

NOTE: Items cannot be returned or exchanged for change of mind, incorrect product, incorrect colour choice, unless they are faulty, damaged or missing.

After receiving the returned Dry Fruit House product(s), Dry Fruit House will issue a refund as soon as is reasonably practicable, and the customer will be provided with e-mail acknowledgement. Where possible, refunds will be processed by reversing the initial customer transaction. Dry Fruit House accepts no responsibility for any delays that may occur in receiving the refund as a result of any third-party payment gateway.


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